Abstract

With the advances in technology that have occurred over the last decade, governments are turning more and more to the internet as a way to serve and communicate with their citizens. The increased demand for responsible use of taxpayer funds has lead to a reduction in government employees. Government agencies are being told that they need to run leaner while still maintaining current levels and quality of service. Additionally, the general mistrust that government has always had to deal with has increased over recent years. One answer to these concerns has been for agency websites to move from strictly informational to include services as well. More customers can be served though the use of e-government using less resources. There is also a belief that having a reliable place to go for information, to have questions answered, and to pay bills or buy permits, will go a long way to reducing the mistrust of citizens towards their government.

Resources that may be used for this paper include: Various articles from the Journal of Public Administration Research and Theory, Public Administration Review, and Political Science Quarterly, as well as others not yet identified.